Flexible Work Task Force Launches New Guide for Employers on Hybrid Work to Promote Best Practices


Members of the Flexible Work Working Group have released new practical guidelines to help employers develop fair and sustainable hybrid work practices.

The guide is designed to help employers harness the benefits of well-managed hybrid work practices that can help organizations attract and retain staff while promoting employee well-being, inclusion and performance.

It offers practical advice, focusing on the key areas of people management, recruitment and onboarding, inclusion and equity, and health, safety and well-being.

The launch of the guide is supported by members of the working group including Acas, British Chambers of Commerce (BCC), Carers UK, CBI, Chartered Institute of Personnel and Development (CIPD), Chartered Management Institute (CMI), the ‘Equality and Human Rights Commission (EHRC), Federation of Small Business (FSB), Institute of Directors (IoD), Make UK, Recruitment and Employment Confederation (REC), Scope, Timewise, Trades Union Congress (TUC) and Working Families .

Employers are encouraged to consider:

  • Provide training to HR managers on how to effectively manage hybrid teams and support hybrid workers, including performance management, remote communication, collaboration and relationship building.
  • Review HR processes and procedures throughout the employee lifecycle to ensure they support hybrid work in practice, while enabling inclusion and well-being.
  • Engage with and listen to employees, managers, unions and other employee representatives to understand the first lessons of hybrid work and ensure that it is applied fairly and provides the expected benefits to individuals and to the organization.
  • Keep hybrid work policies and principles under constant review, including the impact on workers with protected characteristics, and ensure that action is taken to address any negative or unforeseen outcomes of hybrid work.
  • Recognizing that hybrid work is only one form of flexible working, and that flexible working time and flexible working hours can also benefit people and in particular those who need to be at their workplace to accomplish their job.

Peter Cheese, CIPD Managing Director and Co-Chair of the Flexible Working Group, comments:

“The pandemic has given us a unique opportunity to rethink the world of work and envision new ways of working that will benefit both organizations and our employees. Many employers are thinking about how to implement hybrid work and this new guide provides practical advice on how to do it successfully.

“We know that employees are very keen to have more say in where and how they work and organizations that offer hybrid fair and inclusive work practices will reap the rewards by attracting and retaining talent and improving the good. -being and engagement, which in turn can boost productivity. ”

Ann Francke, CEO of the Chartered Management Institute, added:

“The pandemic was a classic case of the invention of selection out of necessity. Hybrid work has first become a reality for many in the workforce, and unsurprisingly, many want it to stay that way. CMI’s own research has highlighted the very real appetite of the UK workforce for a more flexible approach to the way they work, but implementing new policies and getting the right balance is often a challenge for managers.

“For many managers, the introduction of hybrid work is uncharted territory. This new orientation for employers will be of great help to them in developing and implementing the most appropriate work practices. Getting it right means they’ll have happier, more productive, and more loyal teams – and a healthier business – as a result. ”

The new guidelines are designed to complement previous guidelines from Acas, also commissioned on behalf of the working group. It can be viewed here.