A beachfront hotel in scenic Fowey has won the ‘Best Employer’ award for 2022. The Fowey Hall Hotel is part of the Luxury Family Hotels group which has proven to have a “great approach to recruitment, retention and progression.
It comes after widely documented staffing issues in Cornwall and the hospitality industry more generally. A hotel boss recently told CornwallLive that the benefits system needed an overhaul as venues were ‘understaffed’.
But the Fowey Hall Hotel, which is believed to have inspired The wind in the willows by Toad Hall, and its sister sites seem to be doing something right as it received the “Top Employer” award in 2022 Excellence Awards Springboard. The company’s managing director said “we are so proud” and that the human resources team works “tirelessly to harness, develop and support hospitality talent”.
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The Springboard Awards for Excellence’s Top Employer category recognizes employers who demonstrate a comprehensive and consistently excellent approach to recruitment, retention and progression, as well as their involvement in broader industry initiatives. The category was sponsored by American Express and judged by a panel of experts from across the hospitality industry.
“We are so proud,” said Simon Maguire, Managing Director of Luxury Family Hotels. “We have an incredibly strong HR team led by Caroline Harrison who work tirelessly to harness, develop and support hospitality talent in the South of England. The happiness and job satisfaction of our staff is of the utmost importance to us here at Luxury Family Hotels, and we are delighted to have been recognized for our efforts.
Caroline Harrison, who was recently recognized as ‘HR Manager of the Year’ at the 2021 Hotel Catey Awards, added: ‘It is an absolute honor to be recognized with the ‘Top Employer’ award, especially as our beloved hospitality industry emerges from the most difficult time in recent years. It’s been our number one priority to support our talented team throughout, and that means everything to being recognized by an amazing organization like Springboard.
Luxury Family Hotels is committed to helping employees develop their leadership and management skills and investing in their professional development. Under the leadership of Lucy Waddell, Group Learning and Development Manager, leadership development days and regular training activities with hotel teams ensure that staff are fully supported with coaching and learning strategies to provide excellent customer service.
The accolade comes at an exciting time for the hotel group, which recently announced a multi-million pound investment package for the Dorset Moonfleet Manor property and Fowey Hall in Cornwall.