This despite the fact that almost 90% of employees say they would be more likely to stay in a position longer if their employer invested in training up front.
The study also showed that two-thirds (62.5%) of hospitality businesses had struggled to retain staff over the past two years, after employees left their jobs in record numbers during the pandemic.
Additionally, three-quarters of all hotel managers surveyed were concerned about the time it takes to train team members, including the impact it would have on customer service and pressure on other team members. Staff.
Staff shortages
HIT Training Managing Director Jill Whittaker said: “Since the start of the pandemic, staffing shortages have plagued a wide range of sectors, culminating in the ‘Great Resignation’ of 2021.
“Yet while most hospitality businesses see the value of training when it comes to attracting and retaining staff, too many feel they don’t have the time to invest in it. . But those who continue to struggle with staffing shortages cannot afford not to.
Most hospitality companies were interested in flexible training options, with nearly two-thirds of employers saying they would consider initial training to speed up the process, the study found.
Additionally, nearly 70% of hospitality employees said they would be more willing to start an apprenticeship or training if they could condense the learning into a shorter period of time.
Unlock Skills
Whittaker continued, “In addition to playing a role in attracting and retaining valuable team members, apprenticeships have always been one of the best ways to quickly unlock skills and accelerate staff recruitment. to positions where they can have a real impact.
“New flexible training models under consideration by the government should make this process even faster. For example, initial training will be invaluable in helping apprentices get started and operate effectively for their employers early on. »
Additionally, HIT Training has published a online toolbox answering common questions about apprenticeships, with advice on how companies can maximize them through flexible training options.
