Peterborough’s largest employer, BGL Insurance, creates 100 jobs in new growth momentum

A top employer in Peterborough is creating 100 jobs as it seeks to expand seven months after its multi-million pound sale.

BGL Insurance, which operates a contact center in Bretton, is creating 100 “hybrid” jobs to support its growth plans.

This means that new staff will be able to work from the office or from home.

The company, which is a digital distributor of insurance and household financial services and home to some of the UK’s leading financial brands. currently employs ** people in Peterborough.

It has approximately three million customers and a company spokesperson said the new hybrid customer experience roles would be key to helping the company maintain its market-leading position and support the delivery of new growth.

Laura Mullaney, Customer Director at BGL Insurance, said: “This is the perfect time to join BGL Insurance because, with the Markerstudy Group, we have ambitious plans.

“We are extremely proud of our colleagues in customer experience, who are the faces behind many of the brands that UK consumers know and trust.

“The financial services sector is a dynamic and exciting industry in which to develop a career and having recently invested in our training and talent programs, as well as employee benefits, there has never been a more exciting time. to join BGL Insurance.”

BGL Insurance has been acquired in a deal worth £400m by Kent-headquartered Markerstudy.

Rasila Panchal, Customer Experience Representative, added: “I have worked for BGL Insurance for over four years now, starting in sales and progressing to customer services and renewals for car and van insurance.

“Throughout my time here, I have had many opportunities to further develop my role, through ongoing knowledge and training programs.

We are continually looking for ways to improve and we hold regular sessions to share our views and feedback on how we can further improve the customer experience.

“I also like the fact that BGLi offers two days a year to volunteer in our local communities. From a reward perspective, we regularly receive vouchers and treats in recognition of our hard work, which is great! »

The jobs will be split between its contact centers in Peterborough and Sunderland, with new hires providing multi-channel customer support.

The new roles are designed to be hybrid, so colleagues will work both in the office and from home.